Frequently Asked Questions

Our end of tenancy cleaning covers a full deep clean of the entire property, including:

• Kitchen: Ovens, hobs, extractor fans, cupboards inside and out, worktops, sinks, tiles
• Bathrooms: Showers, baths, toilets, sinks, mirrors, tiles, grout
• Living areas & bedrooms: Carpets, floors, skirting boards, windowsills, light switches, doors
• Extras: Internal windows, blinds, radiators, and all surfaces

We also offer a deposit recovery guarantee – if your letting agent finds any issues, we'll return to fix them at no extra cost.[reference:0]

No, you don't need to provide anything. Our team brings all professional-grade equipment, eco-friendly cleaning products, and PPE. We use industry-standard tools including HEPA-filter vacuums, steam cleaners, and specialist products for different surfaces. Just make sure the property has access to water and electricity.

Our Airbnb turnover service includes:

• Full property clean (all rooms)
• Linen change for up to 2 beds (extra beds available at £15 each)
• Bin removal and restocking of supplies (toilet paper, soap, etc.)
• Photo check for inventory and condition reporting
• Eco-friendly cleaning products used throughout

We offer flexible scheduling around your guest check-in/check-out times.

Yes, we offer flexible recurring cleaning schedules:

• Weekly: 10% discount on standard rates
• Fortnightly: 5% discount on standard rates
• Monthly: Standard rates with consistent team assignment

We can arrange cleaning on the same day and time each week, with the same trusted team members for consistency. You can cancel or reschedule with 48 hours' notice.

Standard clean covers surface-level cleaning – dusting, vacuuming, mopping, wiping surfaces, cleaning bathrooms and kitchens to a high standard. It's ideal for regular maintenance.

Deep clean goes much further. It includes moving furniture, cleaning behind and under appliances, descaling, grout cleaning, oven deep cleaning, inside cupboards and wardrobes, and tackling built-up dirt in hard-to-reach areas. It's recommended before moving in/out or after building work.

Yes, we use eco-friendly, non-toxic cleaning products that are safe for pets, children, and people with allergies. All our products are COSHH-compliant and we can use specific products upon request if you have particular sensitivities or preferences.[reference:1]

Our handyman services cover a wide range of property repairs and maintenance tasks, including:

• Furniture assembly and flat-pack construction
• Shelving and curtain rail installation
• Door and window repairs (hinges, locks, handles)
• Minor plumbing (tap repairs, toilet fixes, leaks)
• Minor electrical (light fittings, switch replacements)
• Picture hanging, mirror installation, and TV mounting
• Wall repairs, filling cracks, and skirting board fixes

If the job requires a specialist (e.g., major electrical work, gas), we'll advise and can arrange the right professional.

Yes, all our electrical work is carried out by fully qualified, NICEIC-approved electricians. We provide EICR (Electrical Installation Condition Reports), PAT testing, fuse board upgrades, and full electrical installations. All work is certified and compliant with Part P building regulations. We also issue electrical safety certificates upon completion.

Yes, we offer emergency repair services for urgent issues like:

• Burst pipes and major leaks
• Electrical faults and power outages
• Broken locks and security issues
• Emergency boarding-up

Call our emergency line on 0203 092 7725 and we'll aim to have someone with you within 2-4 hours depending on your location.

Typical bathroom refurbishment timelines:

• Small bathroom (wet room style): 3-5 days
• Standard bathroom: 5-7 days
• Large bathroom with luxury finishes: 7-10 days

Timelines depend on the scope of work, whether you're keeping existing pipework, and if there are any unexpected issues (e.g., water damage, asbestos). We provide a clear project timeline before work begins and keep you updated throughout.

Most internal refurbishments (kitchens, bathrooms, decorating) do not require planning permission. However, you may need permission for:

• Structural changes (removing load-bearing walls)
• Extensions or loft conversions
• Changes to the external appearance
• Work in listed buildings or conservation areas

We can advise on what's needed and, if required, help you with the relevant applications. We always ensure all work complies with building regulations.

Yes, we manage complete property renovations from start to finish. This includes:

• Project planning and design consultation
• Structural work and building alterations
• Plumbing, electrical, and heating installations
• Plastering, flooring, and joinery
• Kitchen and bathroom installations
• Painting, decorating, and finishing touches

We provide a dedicated project manager who oversees the entire process, coordinates all trades, and ensures the work is completed on time and to budget.

Pricing varies depending on the service, property size, and specific requirements. Here's a general guide:

• Domestic cleaning: From £16-20 per hour
• End of tenancy cleaning: From £79 for a studio, up to £230+ for larger properties
• Deep cleaning: From £120 for a 1-bedroom property
• Commercial cleaning: From £20 per hour
• Handyman: From £40 per hour
• Electrical work: From £60 (call-out + first hour)
• Bathroom refurbishment: From £2,500

We provide transparent, fixed-price quotes with no hidden fees. Use our instant quote tool or call us for a bespoke price.

For most services, we do not require a deposit. For larger projects (refurbishments, full renovations), we may ask for a 20-30% deposit to secure materials and trades. This is discussed and agreed upfront. All payments are fully protected, and you can pay securely via Stripe using credit/debit card.[reference:2]

Yes, all our quoted prices include VAT. There are no hidden fees or surprises. We believe in complete transparency, so the price you see is the price you pay. Our VAT number is 514826002.

Yes, we reward loyalty:

• Weekly cleaning: 10% discount
• Fortnightly cleaning: 5% discount
• Referral programme: £20 off your next clean when you refer a friend
• Bulk booking: Discounts for multiple properties or commercial contracts

We also run seasonal promotions – check our quote page for any current offers.

We recommend booking at least:

• End of tenancy cleaning: 5-7 days in advance (especially during peak moving season)
• Regular cleaning: 2-3 days in advance
• Refurbishment projects: 2-4 weeks in advance
• Emergency repairs: We aim to respond within 2-4 hours

We do offer last-minute bookings subject to availability – call us on 0203 092 7725 and we'll do our best to accommodate you.[reference:3]

Yes, we offer flexible cancellation and rescheduling:

• Free cancellation: Up to 24 hours before your booking
• Within 24 hours: A £25 cancellation fee applies
• Rescheduling: Free of charge with at least 24 hours' notice

We understand that plans change, and we'll always try to be as accommodating as possible. Just call or email us as soon as you know.

You can choose an arrival window when you book:

• Morning: 9:00am – 12:00pm
• Afternoon: 12:00pm – 3:00pm
• Late afternoon: 3:00pm – 6:00pm

We'll call you approximately 30 minutes before arrival to confirm. If you have specific timing requirements, let us know and we'll do our best to accommodate.

Not necessarily. You can choose:

• Be present: You can oversee the work and provide access
• Provide keys/code: We can access the property securely with keys, key codes, or entry phone access
• Let us in: A neighbour, property manager, or letting agent can provide access

We take security very seriously – all our team members are DBS-checked and fully insured.[reference:4]

Yes, we hold comprehensive insurance cover:

• £10M Public Liability Insurance – covers any accidental damage or injury during our work
• Employer's Liability Insurance – covers all our team members
• Professional Indemnity Insurance – covers advice and design work

We are also a Constructionline Gold Member, which means our credentials, insurance, and health & safety practices have been independently verified.[reference:5]

Yes, absolutely. Every single team member at Dalyan Rose is:

• DBS (Disclosure and Barring Service) checked to the enhanced level
• Fully vetted with reference checks
• Trained in health & safety and COSHH regulations
• Uniformed and carry ID at all times

Your safety and peace of mind are our top priorities.[reference:6]

We cover all London boroughs, including:

• South London: Lambeth, Southwark, Lewisham, Greenwich, Wandsworth, Croydon, Bromley, Kingston, Merton, Wimbledon, Clapham, Brixton
• West London: Kensington, Chelsea, Fulham, Hammersmith, Notting Hill, Ealing, Chiswick
• North London: Camden, Islington, Hampstead, Highgate, Finchley, Barnet, Tottenham, Enfield
• East & Central: Shoreditch, Canary Wharf, Stratford, Hackney, Mayfair, Soho, City of London

If you're unsure whether we cover your area, just give us a call – we're likely to be nearby.[reference:7]

We offer a 100% satisfaction guarantee. If you're not completely happy with our work:

1. Contact us within 24 hours of the service completion
2. We'll arrange for a supervisor to review the work
3. If any areas need attention, we'll return to fix them at no extra cost
4. We'll keep working until you're fully satisfied

For end of tenancy cleaning, we also offer a deposit recovery guarantee – if your letting agent identifies issues, we return to fix them free of charge.[reference:8]

You can reach us through any of these channels:

• Phone: 0203 092 7725 (Mon-Sat, 8am-8pm)
• WhatsApp: 07939 665 756 (24/7)
• Email: info@dalyanroseproperty.com
• Visit: 128 City Road, London EC1V 2NX
• Social: Instagram, Facebook, LinkedIn, YouTube

We aim to respond to all enquiries within 2 hours during business hours.