Terms & Conditions

Last Updated: April 2026 | Version: 2.2

1 Company Information

Dalyan Rose Limited (trading as Dalyan Rose Service)

• Registered Company No: 16712931
• Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
• Contact Email: info@dalyanroseproperty.com
• Contact Phone: 0203 092 7725
• Insurance: Public Liability Insurance up to £5,000,000 (policy available on request)

2 Definitions and Interpretation

In these Terms and Conditions, the following definitions apply:

• "We", "us", "our" – Dalyan Rose Limited (trading as Dalyan Rose Service), company number 16712931
• "You", "your", "customer" – The person or organisation booking our services
• "Booking" – A confirmed appointment for our services
• "Quote" – An estimated price provided via our online calculator or email
• "Services" – Cleaning, electrical, painting, or other property maintenance work provided by us
• "Booking Reference" – The unique identifier starting with DR- assigned to your booking

3 Our Services

We provide cleaning and property maintenance services across all London boroughs, including:

• End of Tenancy Cleaning – Deep cleaning to inventory standards
• Deep Cleaning – Intensive one-off cleaning
• Regular Cleaning – Weekly, fortnightly, or monthly maintenance
• After Builders Cleaning – Post-renovation clean-up
• Event Cleaning – Pre and post-event cleaning
• Commercial Cleaning – Office and business spaces
• Electrical Services – EICR, PAT testing, repairs
• Painting & Decorating – Interior and exterior

We reserve the right to refuse any service at our discretion.

4 Quotes and Bookings

4.1 Quote Validity

All quotes provided through our online calculator are valid for 14 days from the date of issue. After this period, prices may be subject to change without notice.

4.2 Booking Confirmation

A binding contract between you and Dalyan Rose Limited is formed when:

1. You have completed payment via our secure payment system; OR
2. You have requested "Book & Pay Later" and we have confirmed your booking via email

Important: For "Book & Pay Later" requests, we reserve the right to release the booking time if payment is not received within 48 hours, particularly during peak periods.

4.3 Accuracy of Information

You are responsible for ensuring all information provided (property size, number of rooms, access instructions) is accurate. If significant discrepancies are found on arrival, we reserve the right to recalculate the quote and charge the difference, or reschedule if the required time exceeds availability.

5 Pricing and Payment

5.1 Standard Pricing

All prices are in GBP (£). Our standard pricing is:

Service	Flat	House
End of Tenancy	£230	£280
Deep Clean	£180	£230
After Builders	£210	£260
Regular Cleaning	£25/hour

5.2 Extra Room Charges

Additional rooms beyond the first bedroom and bathroom: extra bedroom £35, extra bathroom £30, other rooms (study, dining, office) £20.

5.3 Payment Methods

We accept all major credit and debit cards via Stripe. Payments are processed securely and we never store your card details.

5.4 Additional Charges

If our cleaner determines that the job requires more time than booked, we will contact you for approval before proceeding and charge the additional time at the standard hourly rate (£25/hour).

6 Cancellation and Rescheduling Policy

Notice Period	Cancellation Fee	Rescheduling Fee
More than 48 hours	✅ No fee	✅ Free
24-48 hours	✅ No fee	✅ Free
Less than 24 hours	⚠️ £25	⚠️ £15 (if time permits)
No-show (no access/communication)	⚠️ £25 + travel costs (minimum £35)
Cleaner turned away on arrival	⚠️ Full booking amount

6.1 How to Cancel Correctly

To ensure your cancellation is processed: phone 0203 092 7725 during business hours, or email info@dalyanroseproperty.com with "CANCELLATION" in the subject line. Your booking reference must be included.

6.2 Refunds

If a refund is due, it will be processed within 5-7 working days to the original payment method.

7 Access to Property

You must provide safe and unobstructed access to the property at the agreed time, including working lifts, clear pathways, and available parking (any parking costs incurred will be added to your invoice).

If you provide keys: keys are securely stored and tracked; we accept liability for lost keys up to £50 (proof of replacement cost required); collection/delivery of keys outside of booking times may incur a £15 fee.

Please secure any valuables, sensitive documents, or irreplaceable items before our visit.

8 Our Guarantee

If you are not satisfied with any aspect of our service, contact us within 24 hours with photos and specific details. We will arrange a return visit within 7 days at no cost to rectify the issue. Our guarantee does not cover pre-existing damage, wear and tear, or issues reported after 24 hours.

9 Staff and Subcontracting

All staff are vetted, insured, and trained. We reserve the right to use vetted subcontractors to fulfill bookings. While we endeavour to send the same cleaner for regular bookings, we cannot guarantee the same individual each time due to operational requirements.

10 Damages and Insurance

Our total liability to you for any claim arising from our services shall not exceed the total amount paid for the specific booking. We are insured with £5 million public liability insurance. Damage claims must be reported within 24 hours with photographs.

11 Customer Responsibilities

You agree to: provide accurate information, secure valuables, inform us of specific requirements, ensure pets are secured, and pay for services as agreed.

12 Complaints Procedure

To make a complaint, email complaints@dalyanroseproperty.com with your booking reference and supporting evidence. We will respond within 7 working days.

13 Data Protection and Privacy

Our handling of your personal data is governed by our Privacy Policy, which forms part of these Terms. We only collect data necessary for providing our services; payment data is handled securely by Stripe.

14 Discount Codes and Promotions

Discount codes (e.g., WELCOME10, SAVE20) are subject to: one code per booking, cannot be combined with other offers, valid for first-time customers only (unless stated otherwise), and no cash alternative.

15 Website Usage

All content on this website is the property of Dalyan Rose Limited and may not be reproduced without written permission. We do not guarantee that all information is error-free and reserve the right to correct errors.

16 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect or consequential losses, loss of data or profits, or delay due to circumstances beyond our control. Our total liability shall not exceed the amount paid for the specific service.

17 General Legal Provisions

These Terms constitute the entire agreement between you and Dalyan Rose Limited. If any provision is found to be invalid, the remaining provisions shall remain in effect.

18 Force Majeure

We shall not be liable for any failure or delay resulting from causes beyond our reasonable control, including acts of God, pandemic, civil unrest, fire, strike, or government restrictions. If a force majeure event continues for more than 14 days, either party may cancel the affected booking with no liability.

19 Governing Law and Jurisdiction

These Terms shall be governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

Cancellation Summary
Free cancellation period	Up to 24 hours before booking
Late cancellation fee	£25 (within 24 hours)
No-show fee	£25 + travel costs